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Frequently Asked Questions
Please read our FAQ and if you still have questions, drop us a line
Yes, we ship worldwide by DHL express, at no extra cost. Express shipping is included in the standard shipping fee.
Payments are made by PayPal and here you can also use your direct credit card, if you do not have funds in your PayPal account.
Every piece is custom made especially for you. We do not have any stocks so this handmade process takes a couple of days and then we deliver every order by express shipping.
Shipping time is around 1-4 working days. IF YOU NEED SOMETHING FASTER, just let us know and we will do our best to have the products delivered in time.
Europe: 1 day
United States: 1 – 3 days
Canada: 1 – 3 days
Australia, New Zealand and Oceania: 2 – 4 days
Japan: 2 – 4 days
Singapore: 2 – 4 days
North Africa and Middle East: 2 – 4 days
Custom taxes and import taxes may apply. We are not responsible for this.
We will provide you the tracking numbers as soon as we send your orders. The products can be tracked on DHL.com
We do refunds! If you are not happy with your purchase or the item is not quite what you have expected, please contact us within 14 days upon receiving. Our priority is your satisfaction, so we will either offer a replacement with another item of the same value from our shop or a refund.
We don’t accept cancellations
Once you have placed your order, we process it in the first 24 hours. We make sure we have the fabrics for your pieces and production begins, so the order can’t be cancelled, but please contact us if you have any issues.
If you are not happy with the product received, contact us within 14 days upon receiving. Our return address is:
TEYXO – Lara Popa, Donatella SRL
Str. Prunarilor, Complex Flora
Tiglina III, 800357, Galati
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can’t be returned or exchanged
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
Terms and Conditions
The access and the use of www.teyxo.com is subject to acceptance by you of these Terms and Conditions. By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our site, you agree to be bound by these Terms and Conditions.
The products purchased in our online store www.teyxo.com are new, handmade and are not counterfeit.
Purchasing on our website is easy and secure. You do not need an account to make any purchase and all the payments are made through PayPal. This website has SSL Certificate, Secure Socket Layer, meaning that all payments are secured.
No taxes are added to the final orders, but please take notice that customs or import taxes may apply and for every country these vary, so please be aware of the import taxes in your country. We are not responsible for these.
TEYXO (www.teyxo.com) is committed to protecting the privacy and security of its customers and site visitors.
Teyxo.com guarantees users that all the personal data collected will be reserved for use strictly connected to rendering of services, facilitation of site management and processing of orders. This information will never be seen or stored by www.teyxo.com
Teyxo.com offers the users of it transparency and allows full control of the user personal data by creating an account where the user can see, manage and delete the personal data.
The intellectual property rights in all content (including photographic images) are our property, www.teyxo.com, and are protected by copyright laws and treaties around the world. You will copy, reproduce, republish, transfer (upload) data, display, transmit, distribute, sell, transfer or modify any of the content, data, information or materials found on our site only after obtaining the written consent of our company representative or for non-commercial purposes. You may store, display or print any of the content shown on our website only for your own personal use. You are not allowed to distribute, publish, manipulate or reproduce our content without our consent.
To report copyright infringement, please email us at the following address: email@example.com