CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Call us at 0040 – 721 – 537854 or send us an email:

Frequently Asked Questions

Please read our FAQ and if you still have questions, drop us a line

Do you provide International delivery?

Yes, we ship worldwide by DHL express, at no extra cost. Express shipping is included in the standard shipping fee.

Which payment methods are accepted in the Online Shop?

Payments are made by PayPal and here you can also use your direct credit card, if you do not have funds in your PayPal account.

How long will delivery take?

Every piece is custom made especially for you. We do not have any stocks so this handmade process takes a couple of days and then we deliver every order by express shipping.

Shipping time is around 1-4 working days. IF YOU NEED SOMETHING FASTER,  just let us know and we will do our best to have the products delivered in time.

Europe: 1 day

United States: 1 – 3 days

Canada: 1 – 3 days

Australia, New Zealand and Oceania: 2 – 4 days

Japan: 2 – 4 days 

Singapore: 2 – 4 days

North Africa and Middle East: 2 – 4 days

Custom taxes and import taxes may apply. We are not responsible for this.

How do I track my order?

We will provide you the tracking numbers as soon as we send your orders. The products can be tracked on DHL.com

What is your refund policy?

We do refunds! If you are not happy with your purchase or the item is not quite what you have expected, please contact us within 14 days upon receiving. Our priority is your satisfaction, so we will either offer a replacement with another item of the same value from our shop or a refund.

How do I return an item?

If you are not happy with the product received, contact us within 14 days upon receiving. Our return address is:

TEYXO – Lara Popa, Donatella SRL

Str. Prunarilor, Complex Flora

Tiglina III, 800357, Galati

Romania

Terms and Conditions

The access and the use of www.teyxo.com is subject to acceptance by you of these Terms and Conditions. By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our site, you agree to be bound by these Terms and Conditions.

The products purchased in our online store www.teyxo.com are new, handmade and are not counterfeit.

Purchasing on our website is easy and secure. You do not need an account to make any purchase and all the payments are made through PayPal. This website has SSL Certificate, Secure Socket Layer, meaning that all payments are secured.

No taxes are added to the final orders, but please take notice that customs or import taxes may apply and for every country these vary, so please be aware of the import taxes in your country. We are not responsible for these.

Privacy Policy

TEYXO (www.teyxo.com) is committed to protecting the privacy and security of its customers and site visitors.

Teyxo.com guarantees users that all the personal data collected will be reserved for use strictly connected to rendering of services, facilitation of site management and processing of orders. This information will never be seen or stored by www.teyxo.com 

Teyxo.com offers the users of it transparency and allows full control of the user personal data by creating an account where the user can see, manage and delete the personal data.

Read here the full Privacy Policy in accordance with the  General Data Protection Regulation (GDPR) (EU) 2016/679

Copyright

The intellectual property rights in all content (including photographic images) are our property, www.teyxo.com, and are protected by copyright laws and treaties around the world. You will copy, reproduce, republish, transfer (upload) data, display, transmit, distribute, sell, transfer or modify any of the content, data, information or materials found on our site only after obtaining the written consent of our company representative or for non-commercial purposes. You may store, display or print any of the content shown on our website only for your own personal use. You are not allowed to distribute, publish, manipulate or reproduce our content without our consent.

To report copyright infringement, please email us at the following address: [email protected]